Shipping policy
We deliver across the United Arab Emirates. We do not currently deliver outside the UAE.
1. Delivery charges
Delivery is free on every order that includes the current month's box, and on any order of AED 129 or more.
Orders under AED 129 have a delivery charge of AED 20. Any delivery charge is shown at checkout before you place your order. There are no handling fees or surcharges.
2. When you can order
We release one box each month. The box shown on the website is the box for that month, and you can order it at any point while it is on sale. On the first day of the following month it is replaced by the next box.
Your order is always fulfilled with the box on sale at the time you place it. Once a month has ended, that box is no longer available.
3. Dispatch
We dispatch orders as quickly as we can, usually the same day or the next. We deliver orders ourselves or through a courier partner.
4. Delivery times
| Where you are | Expect your box within |
|---|---|
| Dubai | 1–2 business days |
| Sharjah and Ajman | 2–4 business days |
| Abu Dhabi | 2–4 business days |
| Al Ain, Ras Al Khaimah, Umm Al Quwain and Fujairah | up to 7 business days |
We often deliver sooner. Business days are Monday to Friday, excluding public holidays.
These times are estimates and are not guaranteed. Delivery may be affected by weather, road conditions, public holidays or other circumstances outside our control.
5. Staying in touch
A contactable mobile number is required on every order. We will contact you to arrange delivery.
You will receive an email confirming your order. If your order goes by courier, we will send you its tracking details. If we deliver it ourselves, there is no tracking link, and we will be in touch before we arrive.
6. Paying on delivery
Payment is collected when your box is delivered. You can pay by cash, card, bank transfer, Apple Pay or Google Pay at the door. The amount shown at checkout is the amount you pay.
If you would rather pay in advance, reply to your order confirmation and we will send you a payment link.
If payment has not been made in advance, someone aged 18 or over must be at the address to receive the box and make payment. If your order has already been paid for, you may ask us to leave it with a concierge, a security desk or another person at the address. Once we have followed your instructions, responsibility for the box passes to you.
7. If we cannot deliver
If nobody is available, or we cannot reach you on the number you gave us, we will contact you to rearrange and make one further delivery attempt at no charge.
If the second attempt is also unsuccessful, we will cancel the order. You will not be charged, as payment had not been taken. Any attempt after that may be subject to a redelivery charge, which we will agree with you beforehand.
8. Address and contact details
It is your responsibility to give us a complete, accurate delivery address and a working contact number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details.
If you need to change your address, email support@snackstalgia.com before your order is dispatched. We cannot change an address once a box has left us.
9. Storing your box
Nothing in the box needs refrigeration. Store it somewhere cool and out of direct sunlight.
10. Damaged or missing items
If your box arrives damaged, or an item is missing or incorrect, see our Refund policy. Claims must be made within 48 hours of delivery.
11. Contact
Questions about delivery can be sent to support@snackstalgia.com or to +971 55 315 7900 on WhatsApp.