Refund policy

Snackstalgia sells food products. This policy sets out when we will replace an item or refund an order, and what you need to do to make a claim. It applies to all orders placed on snackstalgia.com and delivered within the United Arab Emirates.

1. Food products cannot be returned

We do not accept returns or exchanges for change of mind. Every item we sell is a sealed food product intended for consumption, and once it has left our care we cannot verify how it has been stored or handled. This exclusion applies to perishable and consumable goods. It does not affect your rights where an order arrives damaged, incorrect or incomplete.

Each box is a curated selection. The contents are chosen by us and are not selected item by item, so a preference for different items is not grounds for a refund.

2. Cancelling before dispatch

You may cancel your order at any time before it is dispatched. Email support@snackstalgia.com with your order number. Because payment is collected on delivery, nothing will have been charged and there is nothing to refund.

Once an order has been dispatched it cannot be cancelled.

3. Refusing delivery

If you refuse delivery, your order is cancelled and you will not be charged. We may decline future orders from customers who repeatedly refuse delivery.

4. Damaged, incorrect or missing items

Please inspect your box on arrival. If an item arrives damaged, if you receive the wrong item, or if something is missing, contact us within 48 hours of delivery — by email at support@snackstalgia.com, or on WhatsApp at +971 55 315 7900 — with:

your order number
photographs of the outer box and of the affected items

WhatsApp is usually the quickest way to send us photographs.

We will review your claim and, at our discretion, replace the affected items, replace the box, or issue a full or partial refund. Claims made after 48 hours may not be accepted, as we are then unable to establish when the damage occurred.

5. How refunds are paid

Payment is collected on delivery, so there is no card transaction to reverse. Approved refunds are paid by bank transfer to an account held in the name of the person who placed the order. We will ask you for the account details in writing.

Refunds are issued within 7 business days of us approving your claim. The time taken for funds to reach your account after that depends on your bank.

6. What is not covered

We are unable to refund or replace:

items you did not enjoy, or flavours that did not suit you
items you were unable to consume for dietary, allergen or religious reasons. Ingredients and allergen information are printed on every pack and should be checked before consumption
items that have been opened or consumed, other than where the fault could only have been discovered on opening
claims made more than 48 hours after delivery
orders that could not be delivered because the address or contact number provided to us was incorrect or incomplete

7. Best-before dates

Every item is dispatched inside its best-before date. Some snacks have naturally short shelf lives, and we recommend finishing your box within the month you receive it. Dates are printed on each pack. An item that reaches you past its date is covered under section 4.