FAQ — Snacks, UAE Delivery & Allergens

About the Box

What's in it, where it comes from, and what to check before you eat.

Read the pack. Ingredients and allergens are printed on every item, and the packaging is always the definitive source, more reliable than anything we publish. A few things worth knowing. Jelly sweets, rice cakes and anything on a stick can be a choking hazard, so keep an eye on children and older relatives eating them. Some items contain a source of phenylalanine and aren't suitable for anyone with phenylketonuria. The warnings are on the individual packs.

Snackstalgia sends one box a month, built around a single country. Every snack in it was made in that country,the everyday things its own people grew up on. You won't recognise most of them. That's the point. We're based in the UAE and deliver across it.

This month is Omiyage: Japan, at least 20 snacks. Everyday things in Japan, and not the ones you'll find in a supermarket here. Sweet and savoury, familiar formats and a few that aren't. The mix changes with the country every month. Every box comes with a card listing each item, who makes it, and what's in it.

Yes, country of manufacture, checked item by item. If it wasn't made there, it isn't in the box. That's a stricter test than "brand from that country".

Yes. Every box has its own page with the full contents, photographed and described. Browse them at Current Themes.

Yes. Every item's page lists its ingredients and its allergens, and the same information is available through the scannable QR Code on the card inside the box. We read the original panel, not just the importer sticker. Where a sticker left an allergen off, we put it back. The packaging on each pack is the definitive source, read it before you eat anything. Our boxes may contain, or be made in facilities that handle, nuts, peanuts, milk, eggs, soya, wheat, sesame, fish, crustaceans and molluscs, so they are not suitable for anyone with a severe allergy.

We do not knowingly include pork, alcohol, or ingredients derived from either. We rely on the ingredients declared on each pack; we do not independently test or verify them. We make no claim that any item is halal certified unless a certification mark appears on its own packaging. Some items contain shellfish or molluscs, on which rulings differ. Every item's ingredients are listed on its page, please check them and follow your own guidance.

No. Everything in the box is shelf-stable and travels at room temperature. A few items are heat-sensitive, chocolate especially. In summer, bring the box indoors soon after it arrives.

Every item's page lists the ingredients and allergens in English, and the same information is available through the scannable QR code on the card inside your box. We work from the original panel rather than the importer sticker, because the sticker is often incomplete. Where one had left an allergen off, we put it back.

Every item is dispatched inside its best-before date. Some snacks have naturally short shelf lives, so we recommend finishing your box within the month you receive it.

Ordering & Delivery

When and how the box gets packed, shipped and delivered.

No, once a month ends, that box is gone. We sometimes make selected items from past boxes available to buy on their own.

We'll contact you and try again, at no charge. If the second attempt doesn't work either, we'll cancel the order. You won't be charged, as payment in made on delivery.

On the last day of the month. Order any time before then and you'll get this month's box. From the first of next month a new country takes its place, and orders from that day get the new box.

We dispatch as fast as we can, usually the same day or the next.

Dubai — 1 to 2 business days.
Sharjah and Ajman — 2 to 4 business days.
Abu Dhabi — 2 to 4 business days.
Al Ain, Ras Al Khaimah, Umm Al Quwain and Fujairah — up to 7 business days.

We often get there sooner. We'll message you before we arrive.

If you're paying at the door, yes — someone aged 18 or over needs to be there to receive the box and pay. If you've already paid by link, no. Tell us where to leave it, or who to leave it with, and we'll follow your instructions.

Everywhere in the UAE. We deliver ourselves rather than through a courier.

Free, anywhere in the UAE.

Not yet. We're getting the UAE right first.

No tracking link — we deliver ourselves rather than through a courier, so there's nothing to track. We'll message you before we arrive.

Tell us within 48 hours. Email support@snackstalgia.com or message us on WhatsApp at +971 55 315 7900 with your order number and a photo of the box and the affected items.

WhatsApp is usually quickest for photos. We'll replace the items, replace the box, or refund you.

Payment & Changes

How you pay, and what you can change after ordering.

You pay when your box arrives. Nothing is charged when you order. Cash, card, bank transfer, Apple Pay or Google Pay — all fine at the door. If you'd rather pay in advance, reply to your order confirmation and we'll send you a payment link.

Yes. The price on the product page is the total. Delivery is included, and nothing is added at checkout or at the door.

Email support@snackstalgia.com or message us on WhatsApp as soon as you can. If your box hasn't been dispatched, we'll change or cancel it — and since payment is collected on delivery, there's nothing to refund.

Once it's out for delivery we can't recall it.

Food can't be returned once it's left us, so we don't accept returns for change of mind. If something arrives damaged, missing or wrong, that's different — tell us within 48 hours and we'll put it right. Full details are in our Refund policy.